Terms and Conditions

Introduction

Website accuracy

Accommodation Ratings

Dress code

Standard of play / Golf Etiquette

Condition of golf course/Bad Weather

Tee-times

Making your Booking

Special requests and medical problems

Pricing / Price Changes / Deposit

Accepted forms of payments

If you make changes to your booking

If you cancel your booking

If Suppliers change or cancel your booking(s)

Changes Made By Us before Travel

Circumstances Beyond Our Control

Changes You Make Before Travel Including Cancellation by You

Changes Made by us After Travel

Insurance

Force Majeure

Complaints

Severability

Assignment

Privacy

Law and Jurisdiction

Liability

Our Liability To You

Introduction

My Golf Travel (“we”, “us”, “our”) is the trading name of My Golf Travel Pty Ltd whose registered office is at Suite 202, 35 Myrtle Street, Crows Nest NSW 2065. We act as an agent for third party travel providers. We do not own or control those who actually provide the accommodation, flights, car hire, other transport, golf facilities or other services which you book through us. Our obligations to you differ depending on what you book through us. Where you book only accommodation and golf facilities this is a “Non-Package” Booking; where you book accommodation and golf facilities with any form of transport this is a “Package” Booking. In our conditions below, section A applies to both Package and Non-Package Bookings; section B only to Non-Package Bookings and section C to Package Bookings. Please read our conditions carefully. They set out your rights and our obligations to you. Please note that insurance is not a travel product and its purchase is in any event a separate contract whether you have made a Package Booking or a Non-Package Booking with us.

Back to top

Section A –Package Bookings

1. Website accuracy

1.1 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as course maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, for example, Buggies, Club Hire, safety deposit boxes, ironing services, and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

1.2 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from your suppliers.

Back to top

2. Accommodation Ratings

All ratings given on our site are based on our ratings and are not the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to location of the hotel, facilities at the property and the range of dining options available.

Back to top

3. Dress code

Many golf courses require proper golf attire such as collared shirts, shorts of a certain length, no denim etc. We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.

Back to top

4. Standard of play / Golf Etiquette

Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. It is, however, your obligation to check before making your booking whether or not handicap certificates are required and, if so, to ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with her/him.

Back to top

5. Condition of golf course/Bad Weather

5.1 The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. We cannot be held responsible for the impact of such work.

5.2 Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens. In the event of bad weather our ‘Bad Weather Policy’ is as follows:

5.3 Details of each golf courses ‘Bad Weather Policy’ is available from our Sales Team please call 1800 451 551. Should you choose not to travel, subject to the policy of the hotel / golf course (our supplier’s) in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked. No refunds are available under any circumstance for cancellations made due to golf course closure.

5.4 Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. My Golf Travel Pty Ltd. We cannot be held responsible for these occurrences.

5.5 If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier’s discretion, try and obtain green fee vouchers for the golf element of the break.
Back to top

6. Tee-times

Golf courses reserve the right to alter confirmed tee times. If your confirmed golf course cancels your reservation or changes your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel any booking.

6.1. Please also be aware that some golf courses may pair you up with other golfers during peak times.

Back to top

7. Making your Booking

7.1. You can book through our call centre on 1800 451 551 with one of our golf specialists.


7.2 The person making your booking (the “Lead Contact”) must be at least 18 years of age and one of the passengers in the booking. The Lead Contact must be authorised to make the booking on behalf of all members of your party. If the Lead Contact is not over 18 and an Australian resident we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). The Lead Contact is responsible for making all payments due and for ensuring that all passenger names given to us accord exactly with their travel documentation.

7.3 It is your responsibility to check the documents you receive and notify us of any errors within 48 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these and you will be referred to the supplier’s terms for correction.

Back to top

8. Special requests and medical conditions, disabilities and reduced mobility

8.1 If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract. Confirmation that a special request has been noted or passed on to the principal or supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you. [QUERY: This really does not work particularly if you have confirmed the arrangement which has been specifically requested, and indeed this is itself flagged in the clause.]

8.2 Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

8.3 If you have any medical condition or disability or suffer from reduced mobility which may affect your arrangements or any special requirements as a result of any medical condition, disability or reduced mobility (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability or your mobility occurs. You must also promptly advise us if any medical condition or disability which may affect your travel arrangements develops after your booking has been confirmed.

Back to top

9. Pricing / Price Changes / Deposit

9.1 We and the suppliers who provide the services and facilities which you book reserve the right before you make your booking to alter the prices of any of the services and facilities which make up your booking and which are shown in our brochure or on the Website. You will be advised of the current price of the services and facilities that you wish to book before your booking is confirmed and documentation issued.



9.2 Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 2% change. You will be required to meet any increase between 2% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 2%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice.

9.3 Should the price of your Package go down due to the changes mentioned above, by more than 2% of your Package cost, then any refund due will be paid to you. However, please note that Packages are not always purchased in local currency and some apparent changes have no impact on the price of your Package due to contractual and other protection in place.

9.4 When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all monies paid.


9.5 The deposit required will depend on the components you choose. Some suppliers and/or airlines will require full payment at the time of booking, and your golf specialist will advise you at point of booking. Your balance must be paid before the date specified on your travel confirmation which is normally no later than 6 weeks prior to travel for all Domestic bookings and 8 weeks for all International breaks.

9.6 Full payment will be required should you book within six weeks of travel in the case of a Domestic booking and within eight weeks of travel in the case an International break.


Back to top

10. Accepted forms of payments

My Golf Travel Pty Ltd Accepts the following payment options


(i) Credit Cards – Please be advised that all payments made by Credit Card carry a 1.5% handling charge.


(ii) American Express – all payments made by American Express carry a 2.5% handling charge.


(iv) Bank Transfers are accepted .

10.1 Over Payments – If you have made an over payment on your booking and wish for a refund, a handling charge of $10 will apply. This is necessary due to the processing charges incurred.

We will be happy to waiver this fee should you choose to take a credit.

Back to top

11. If you make changes to your booking

If, after your supplier(s) has(ve) confirmed your booking, you wish to change your booking we will try to arrange this with the relevant supplier(s) but it will of course be subject to the supplier’s terms and conditions. Further and in any event any request for a change must be made by the person who made the booking – the Lead Contact. You should be aware that changes made to your booking could incur an increase to the cost of your booking the closer to the start date that changes are made and you should contact us as soon as possible if you want to change. Some restrictions beyond our control will prevent any changes from being made prior to the start date of your booking and a loss of all money paid.

Back to top

12. If you cancel your booking

If you cancel your booking you will have to pay the supplier’(s) cancellation charges, and you will also have to pay our administration costs as set out below. Cancellations must be notified to us in writing via letter to our postal address or alternatively to our email address stuart@mygolftravel.com.au

More than 42 days prior to departure – Loss of full deposit paid plus any additional cancellation charges from your suppliers. (Up to 100% of booking value)

41-29 days inclusive prior to departure – $50 administration fee per person plus loss of all deposit paid and any additional cancellations charges from your suppliers. (Up to 100% of booking value)

28-0 days inclusive prior to departure – Full value of booking.

If you wish to cancel a singular part of your booking, either a component or a passenger, this may be subject to full cancellation terms as above.

Back to top

13. If your suppliers change or cancel your booking(s)

13.1 Your suppliers may change or cancel your booking(s) in accordance with their booking conditions. Should they do so we will let you know as soon as we are aware and your position will depend upon the relevant suppliers’ terms and conditions. Copies of your suppliers’ terms and conditions are available upon request.

13.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us.

Back to top

14. Changes Made By Us before Travel

14.1 From time to time we may have to change details of your booking you have booked. If any change will have a significant effect on your booking, we will tell you about it before your trip starts, if there is time.

14.2 If you do not want to accept a significant change, which we tell you about before you depart, we will, if we are able to do so, offer you an alternative of equivalent or closely similar standard and price at no extra cost, or a less expensive booking, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different booking offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your booking and receive a full refund of any money you have paid to us, except for any amendment or cancellation charges.

14.3 Unless the change is as a result of circumstances listed in the paragraph 17 below headed ‘Circumstances Beyond our Control’, we will pay you compensation. If you accept the significant change or amend to a different Package offered for sale by us you will receive reasonable compensation. If you reject the significant change and cancel your booking you will receive a full refund.

Back to top

15. Circumstances Beyond Our Control

Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your booking after departure, or we, or our suppliers, cannot supply your booking, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside of your accommodation or Golf Course which is not known to us in advance of your departure date and building work from a third party (such as resort development).

Back to top

16. Changes You Make Before Travel Including Cancellation by You

16.1 If you want to change or cancel the arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and to the transport or accommodation providers’ terms and conditions.

16.2 For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any change to your departure date, airport, transport, destination, accommodation, or length of holiday has to apply to all members of your booking.

16.3 The Lead Contact must give to us written notice to change or cancel. We will apply charges from the date we receive the instruction from you.

16.4 You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind.

16.5 If you do cancel, you must still pay any charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.

16.6 Changes such as name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the ticket price.

Back to top

17. Changes Made by us After Travel

If, after your departure, a significant part of your booking cannot be provided, you will be offered a suitable alternative if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.

Back to top

18. Insurance

We consider travel insurance to be essential. Accordingly, it is a condition of making an Agency Booking through us that you have suitable insurance cover for the Agency Booking you have made and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. You should take your policy details with you.

Back to top

19. Force Majeure

Force Majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force of majeure event. Examples of Force Majeure events include but are not limited to:an act of god, severs weather conditions, unforeseen traffic delays or strikes, war, threat or war or similar, terrorism.

Back to top

20. Complaints

20.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier) immediately. Since it is your supplier who is responsible for your booking they will have sole discretion in deciding how to deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away your supplier, and we, will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this is likely to affect adversely any rights you may have to compensation from your supplier, or us.

20.2 If the problem cannot be resolved locally, you should then write to us quoting your booking reference and giving full details of your complaint within 28 days of your return to your home. We will acknowledge your letter within 14 days with a full reply following within 28 days unless we have been unable to investigate your complaint within this time in which case a detailed explanation for the delay will be provided and a full reply sent in any event within 56 days. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this clause.

20.3 Please send all complaints to stuart@mygolftravel.com.au


Back to top

21. Severability

If any provision or part of a provision, of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.

Back to top

22. Assignment

You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

Back to top

23. Privacy

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy. We can provide a copy of our privacy policy upon request or alternatively please refer to the website.

Back to top

24. Law and Jurisdiction

These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with Australian law and subject to the jurisdiction of the Australian Courts.
Back to top

25. Liability

25.1 Your contract for your booking is with the supplier or suppliers providing the actual product, facilities or services which you book and those suppliers are responsible for anything which goes wrong with your booking.

25.2 We act only as an agent in making your booking. We do not own or control the accommodation which you book or any of the other services, facilities or products which you book.

Accordingly, we have no liability or responsibility for anything which goes wrong with your booking unless caused by our own negligence or that of our servants or agents. Since we act solely as an agent processing your booking the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.

Back to top

26. Our Liability To You

26.1 Our obligations, and those of our suppliers providing any service or facility involved in any of Your booking, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements will be proper performance of our and our suppliers’, obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.

26.2 For claims which do not involve death or personal injury, we accept liability, subject to paragraph 25.1, should any part of your booking not be as described in the relevant brochure, on our websites or elsewhere by us (as applicable to your method of booking) before you leave the Australia. If we have liability, we will pay you reasonable compensation. Any sums received by you from suppliers will be deducted from any sum paid to you as compensation by us.

26.3 For claims which involve death or personal injury as a result of an activity forming part of your booking, we have liability subject to paragraph 25 above.

26.4 We accept liability in accordance with paragraph 25.1 and 25.2 above and subject to paragraphs above except where the cause of the failure in your booking or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers because it is either attributable to you, or attributable to someone unconnected with the Package and is unforeseeable or unavoidable; or because the failure is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or due to an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.


26.5 You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled “Complaint”.

26.6 Should you become ill whilst on holiday, you must, consult a local doctor and if necessary consult your GP upon your return to Australia. As we do not provide any representation in resort, please contact us if you require any assistance whilst overseas. Should you then wish to contact us regarding this illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.

26.7 Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your booking.

Back to top